Return policy

Effective Date: 14 November 2021

Thank you for choosing UNSA ENGINEERING.
This Return Policy explains the conditions under which clients may request returns, refunds, or adjustments related to our services or supplied materials.

1. Scope of the Policy

This Return Policy applies to:

Engineering services
Industrial relocation services
Installation, piping, electrical, and automation works
Delivered materials, equipment, or components supplied directly by UNSA ENGINEERING

Custom-engineered solutions or on-site services may be subject to additional project-specific terms.

2. Service-Based Returns or Refunds

Due to the nature of engineering and industrial services, completed services are generally non-refundable.

However, UNSA ENGINEERING may review refund or adjustment requests if:

A measurable service defect is identified,
Agreed-upon deliverables were not fulfilled,
A documented error directly resulting from UNSA ENGINEERING’s actions has occurred.

All concerns must be reported within 14 days from the date of service completion.

3. Material and Equipment Returns

Materials or equipment supplied by UNSA ENGINEERING may be eligible for return or replacement if:

The product is damaged upon delivery,
The product does not match the agreed specifications,
Manufacturing defects are identified.

To qualify, items must be:

Unused,
In original packaging (if applicable),
Reported within 7 days of delivery.

Some items, such as customized components, special orders, or made-to-measure industrial parts, are not eligible for return.

4. Replacement and Repair

If an issue is confirmed, UNSA ENGINEERING may offer:

A replacement of the product,
A repair,
A partial refund, or
A full refund (depending on the situation).

The final decision will be made after a technical evaluation.

5. Non-Returnable Items

The following are not eligible for return:

Customized or specially fabricated components
Used or installed materials
Items damaged due to improper handling by the customer
Services already completed
Third-party items not supplied by UNSA ENGINEERING

6. Return Process

To initiate a return or review, customers must contact us with:

Proof of purchase
Detailed explanation of the issue
Photos or documentation (if applicable)

Upon approval, UNSA ENGINEERING will provide instructions for return or inspection.

7. Shipping Costs

Return shipping costs may apply unless:

The item was defective upon delivery, or
UNSA ENGINEERING was responsible for the error.

In such cases, UNSA ENGINEERING covers all return shipping charges.

8. Contact Information

For all return-related inquiries, please contact:

🏢 Company: UNSA ENGINEERING
🌐 Website: www.unsaengineering.com